How to report a claim

Insurance is something you have hoping that you’ll never have to use it – but accidents do happen.

So if you do have an incident try not to worry you’re in good hands. Here’s what to do next…

Inform the police

Call the police to record the accident, they will advise you if they need to attend the incident.

Obtain third party details and record the incident on your phone i.e take pictures / video footage

Make a note of the following in a safe place:

Driver’s name, address and telephone number
Vehicle owner’s name and address (if the vehicle involved is company owned)
Vehicle details, including the make, model, colour and registration number
Use your phone to take photos
Use your phone to take video footage

Report the incident to your insurance company

They are available 24 hours a day, 7 days a week. Please see below for contact numbers they can also be found in your policy booklet.

It’s really important to report the incident as quickly as possible as speedier reporting means speedier authorisation of repairs to your vehicle. Also the quicker insurers are aware of a claim, the better position they are in to defend a claim and mitigate costs which ultimately helps in keeping your insurance costs down.

Direct reporting to your insurers

Insurer	Type of claim	Contact
Allianz	Motor	03706064912
Aviva	All claims	0800 246876
AXA Haulage Assistance Services	Motor	0345 9004185
	UK accident recovery & UK Breakdown	0800 3898253
	Windscreen	0800 269661
AXA	Goods in transit	0345 6002716
AXA	Public liability/Employer’s liability	0345 6002716
XL Catlin	All claims	0800 0665364
Century	Motor	0330 1593887
Direct Commercial	Motor	01245 678345
ERS	Motor	0330 1235991
	Vehicle Breakdown (Where covered under a separate policy)	0800 243783
	Vehicle Breakdown alternative number	01277 720718

If you need further advice you can contact a member of our claims team.

Operators	Ratcliffe Contacts	Tel.
Owner Operators & Fleets	Sara Bloxsome	01242 544507
	Barbara Evans	01242 544508