Commercial Vehicle Insurance:
How To Report A Claim

Insurance is something you hope that you’ll never have to use it – but accidents do happen.
So if you do have an incident, try not to worry you’re in good hands. Here’s what to do next…

Call the police to record the accident, they will advise you if they need to attend the incident.

Make a note of the following in a safe place:

• Driver’s name, address and telephone number
• Vehicle owner’s name and address (if the vehicle involved is company owned)
• Vehicle details, including the make, model, colour and registration number
• Use your phone to take photos
• Use your phone to take video footage

They are available 24 hours a day, 7 days a week.  Please see below for contact numbers they can also be found in your policy booklet.

It’s really important to report the incident as quickly as possible as speedier reporting means speedier authorisation of repairs to your vehicle. Also the quicker insurers are aware of a claim, the better position they are in to defend a claim and mitigate costs which ultimately helps in keeping your insurance costs down.