Media Insurance:
How To Report A Claim

If you need to make a claim under your Media Insurance policy, please follow the steps below to ensure your claim is handled efficiently.

1. Log Your Claim

To initiate a claim, contact our account manager Henry Haystead at Ratcliffes as soon as possible with the date of the incident and a brief description of what happened:

• Phone: 01242 544544
• Email: henryhaystead@ratcliffes.co.uk

2. Information Required for a Full Claims Presentation

To complete your claim, please provide the following details:

• Incident Details

  • Date and Time of the Incident
  • Summary of the Incident

• Supporting Evidence

  • Crime reference number (if applicable)
  • CCTV footage, witness statements, or other relevant evidence

• Engineer’s Report (for Damage Claims)

  • Assessment and repair estimate for any damaged items

• Proof of Purchase

  • Receipts or documentation for claimed items

Providing this information will help ensure a smooth and prompt handling of your claim.