Personal Accident Insurance:
How To Report A Claim

In the event of an accident, incident, or circumstance likely to give rise to a claim, please notify us immediately, or as soon as reasonably practicable, by contacting:

Cega Claims Service
PO Box 127, Chichester, West Sussex PO18 8WQ
Tel: +44 (0) 1243 218417
Email: claims@cegagroup.com

Cega is authorised by the insurer to handle claims on their behalf.

 

What You Need to Provide

To process your claim efficiently, please provide Cega with the following:

 

1. Assistance

   • Access to your medical records or any relevant confidential records.
   • Allow an independent physician to examine or interview you, if necessary.
     
     

2. Required Documents

   • All records, receipts, statements, reports, and any other applicable materials related to the claim.
   • Police or post-mortem reports, where relevant.
     
     

3. Signed Undertaking (for Disappearance Cover)
   If a claim is made under the Disappearance cover and the insured person is later found to be alive, a signed undertaking for a full refund will be required.
   
   

For full details on all obligations, refer to your policy certificate.

 

Important:

Failure to provide the required information or comply with the policy conditions may delay or invalidate your claim.

 

Contact Us

If you need further advice, you can reach our dedicated contact.