Courier/Light Haulage Insurance:
How To Report A Claim

If you need to make a claim for Goods in Transit, Public Liability, or Employers Liability insurance, follow the steps outlined below.

Public and Employers Liability Insurance Claims

If you become aware of any incident that may give rise to a liability claim, notify us immediately. You can also contact our claims partner:

Charles Taylor General Adjusting Services Limited
The Minster Building, 21 Mincing Lane, London, EC3R 7AG
Tel: 01243 219599
Email: axaxlclaims@ctplc.com

Goods in Transit Insurance Claims

For claims related to your Goods in Transit insurance, please notify ITAL (International Transit and Liability) through one of the following methods:

• Website: Report a new claim at www.ital-international.com/fiducia/
• Email: info@italuk.com
• Phone: +44 (0) 208 269 7651
• Mobile: +44 (0) 776 415 7252 (out of hours)
• Post: ITAL – International Transit and Liability, Webster House, 207 Longlands Road, Sidcup, Kent, DA15 7JH

Your Responsibilities in Case of a Claim

1. Notify Us Immediately:
   Inform us of the incident as soon as possible and provide full details.

2. Provide Full Details:
   Include all relevant documentation to support your claim.

3. Forward Correspondence:
   Send any related correspondence from third parties, subcontractors, or others to us immediately.

4. Protect Deadlines:
   Ensure you notify all relevant parties within the required time limits specified in your insurance policy or by law. This includes sending formal notices to anyone who may be responsible for the incident.

5. Notify the Police:
   For any theft or malicious damage, report the incident to the police and keep a record of the reference number.

6. Do Not Admit Liability:
   Do not admit liability, make any payments, or offer indemnity without our written consent.

Documents You Need to Provide

To help us handle your claim efficiently, please provide the following documents:

• Correspondence with third parties, subcontractors, or bailees.
• Supporting invoices, collection notes, and delivery receipts.
• A written summary of the incident.
• Applicable conditions of carriage or contract, along with evidence of incorporation.

Important: Failure to follow these steps may invalidate your claim.

Contact Us

If you need further advice, you can reach our dedicated contact:

Henry Haystead
Project Manager
Email: henryhaystead@ratcliffes.co.uk
Phone: 01242 544544

For claims related to your courier and light haulage motor insurance, please follow the procedures outlined on our Commercial Vehicle Insurance Claims page, as the claims process is the same.